Shop rules

Chapter I - General Provisions. Definitions.

The owner of the online store is PATKAR Sp. z o. o. with its registered office: ul. Stróżańska 67d, 37-420 Rudnik nad Sanem, NIP: 602-014-40-82, REGON: 521894356, phone number (+48) 15 876 61 77, e-mail address: info@patkar.com.pl (hereinafter : "Shop owner"). All data of the Store Owner are available on the website of the Central Register and Information on Economic Activity kept by the Minister of Economy at www.firma.gov.pl
These Regulations define the way Users use the online store www.patkar.com.pl: "Shop") and are made available on the Store's website www.patkar.com.pl in such a way that the User can obtain, recreate, record and store (including in the ordinary course of activities) the content of the Regulations using the ICT system it uses.
[User] is any person who is over 18 years of age and has full legal capacity, a legal person and an organizational unit without legal personality, but with legal capacity, which even only visits the website www.patkar.com.pl and accepted these Regulations.
The user is obliged to read the Regulations before using the website. By using the services of the Store, the User confirms that he has read these Regulations as well as that he accepts them and undertakes to comply with them.
[Partner] - whenever the Regulations refer to a Partner, it is understood as a natural person, legal person or organizational unit without legal personality, conducting business activity, which is a manufacturer or supplier of Products sold by the Store.
[Products] - whenever the Regulations refer to Products, it is understood as articles sold in the Store.
[Customer] - whenever the Regulations refer to the Customer, it is understood as a User who purchases Products in the Store.
[Commercial information] - information containing descriptions of the Products and their photos, as well as information on the prices of the Products and their availability, edited and entered by the Partner via the administration panel, or otherwise provided by the Partner. Commercial information is also any information that meets the requirements of the definition of commercial information contained in art. 2 sec. 2 of the Act of July 18, 2002 on the provision of electronic services.
[Loyalty Program] - whenever the Regulations refer to the Loyalty Program, it is understood as a program offering the possibility of exchanging Loyalty Program Points for prizes specified in the Loyalty Program Regulations.
[Loyalty Program Points] - whenever the Regulations refer to Loyalty Program Points, it means points awarded to the Customer in accordance with the Loyalty Program Regulations for placing and paying for an order for a given Product, collected on the Customer's Account, which can be exchanged by him for awards.
[Working day] - whenever the Regulations refer to a working day, it is understood as a day of the week from Monday to Friday, excluding days defined by law as public holidays.

Chapter II Type and scope of services provided by the Store, payments and complaints

The store sells office supplies provided by Partners.
All Products offered in the Store are brand new, free from physical and legal defects.
All prices quoted on the Store's website are gross prices. In addition to gross prices, net prices will also be provided.
VAT invoices are issued for all Products sold in the Store.
Payments can be made by: bank transfer, cash (on personal collection), PayU.
The standard order processing time is 24-48 hours, unless a different date has been specified for the availability of a given Product. The execution of the order begins on the next working day after the date of crediting the Store's bank account for the amount of the order. In the absence of the ordered products in stock, the Store will immediately, no later than on the next working day, inform the Customer about it, informing at the same time about the expected availability of the product. The customer will be able to withdraw the order or agree to the execution of the order within the changed date. The Customer's silence will be tantamount to withdrawal of the order.
Products are delivered via courier or own transport. Delivery costs, when ordering for a gross amount over PLN 40, are borne by the store if the weight of the package is less than 30 kg, and the sum of all package dimensions does not exceed 60x60x120 cm. If you choose the "Courier COD" delivery method, the cost of PLN 14.99 is added each time. Delivery costs in other cases are borne by the Customer in accordance with the delivery price list.
In the event of non-compliance of the Products with the contract, the Customer should submit a complaint via the contact form available at www.patkar.com.pl or by registered mail to the address of PATKAR Sp. z o.o., ul. Stróżańska 67d, 37-420 Rudnik nad Sanem. Describe the nature of the non-compliance and specify the expectations towards the Store. Products should be sent back to the store's address.
The store will respond to the complaint within 14 days. After this period, in the absence of the Store's response, the complaint is considered justified.
When the fulfillment of the Customer's request requires the delivery of a non-defective Product, the delivery costs are borne by the Store.
Fulfilling the obligation imposed by art. 9 section 1 point 6 of the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws of 2000, No. 22, item 271, as amended), the Store informs that the consumer may withdraw from the contract without giving reasons within fourteen days of delivery of the ordered Products. In order to exercise this right, it is necessary - before the expiry of the period of fourteen days from the delivery of the Products - to send them back together with a written statement of withdrawal from the contract to the following address: PATKAR Sp. z o.o., ul. Stróżańska 67d, 37-420 Rudnik nad Sanem. with the note: "return of the purchased product" The customer should indicate the bank account to which the money should be returned. Returned Products will be accepted when they are undamaged and do not bear any traces of use. The store checks the returned goods within 7 days. The store will promptly, not later than within 14 days from the date of receipt of the statement of withdrawal from the contract submitted by the customer, return to the customer all payments made by him.
The store refunds the payment using the same method of payment as used by the Customer, unless the Customer expressly agreed to a different method of payment that does not involve any costs for him.
The Store's offer is created based on the commercial information referred to in point 7 of the Regulations. The store makes every effort to ensure that descriptions, functional parameters of products, photographs and prices are updated. At the same time, the Store informs that the prices of the Products may change, and the Customer - in order to be sure about the current price - should contact the Store before placing an order at (+48) 15 876 61 77
The date of conclusion of the sales contract is the date of delivery of the ordered Products to the Customer.
Each Customer who will log in to the Store and create his account, if he agrees, will participate in the Loyalty Program. Loyalty Program Points are assigned to selected Products. When making purchases in the Store, the Customer collects Loyalty Program Points on his account, which can be exchanged for prizes in accordance with the Loyalty Program Regulations.
According to Art. 15 of the Act on the provision of electronic services, the Store Owner is not obliged to check the data transmitted, stored or made available by him. However, the user or a third party has the right to report via the contact form that the data or related activity, in his opinion, is unlawful.

Chapter III - Terms of Service

The condition for using the Store's services is that the User's system meets the following minimum technical requirements: i) Internet connection and ii) any operating system with a web browser installed. The Store Owner informs that for some services, for their effective operation, it is necessary to enable Java Script, Java, Flash, as well as cookies and session support.
The Store Owner informs that the data transmission between the User's computer and websites is not confidential and may be exposed to interference by third parties (viruses, spam, etc.). In order to avoid interference by third parties, the User should make sure that his computer is protected against malware and that he has up-to-date anti-virus software and other such protections.

Chapter IV - Technical breaks, failures and errors in the operation of the website

The Store Owner undertakes to make every effort to ensure the proper and uninterrupted functioning of the Store. In the event of failures and technical errors caused by hardware or software problems or other reasons, the Store Owner tries to limit the negative effects of the technical problems as much as possible. The Store Owner is not responsible for the consequences of technical failures if they occurred as a result of events that, with due diligence, he was unable to predict or prevent.
Information about technical breaks, failures and technical errors are posted on the main page www.patkar.com.pl
In order to develop the Store and minimize the risk of failure, periodic technical breaks are necessary, during which appropriate changes are made to the IT system. The Store Owner undertakes to plan technical breaks, if possible, for night hours, so that they are the least burdensome for Users.

Chapter V - Protection of personal data

The administrator of personal data within the meaning of art. 7 point 4 of the Act on the Protection of Personal Data, provided by Users as part of the services provided by the Store, is PATKAR Sp. z o. o. with its registered office: ul. Stróżańska 67d, 37-420 Rudnik nad Sanem, NIP: 602-014-40-82, REGON: 521894356, phone: (+48) 15 876 61 77
Apart from the case indicated in point 3, the data may be made available only to entities authorized to access the data under the relevant provisions of law.
Users' personal data is processed in accordance with the Act of August 29, 1997 on the protection of personal data (consolidated text: Journal of Laws of 2002, No. 101, item 926, as amended) and the Act of July 18, 2002. on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended), for the purposes of: a. related to the functioning of the Store, i.e. to provide services and to improve these services, b. with the functioning of the Store, e.g. related to promoting the Store and its services. The user may at any time opt out of receiving this type of information.
Personal data is collected with due diligence and properly protected against access by unauthorized persons, in accordance with applicable law.
Providing personal information is voluntary. The basis for the processing of personal data is the consent of the Users themselves. Users can visit the Store's websites without disclosing any personal data. However, the User may be asked to provide his personal data, in particular (i) to create an account in the Store, issue VAT invoices, deliver products and for other purposes related to the services provided by the Store (e-mail address, name, surname, company address, address of residence or registered office, NIP number, registration number in the register) (ii) when he contacts the Store using the contact form available on the website (name, surname, e-mail address) (iii) when expressing a desire to receive a newsletter from on the tenderibiurowe.pl portal (e-mail address).
Personal data may also be collected, processed and used through surveys, on the basis of which the Store collects information on: contract performance, purchased products, demographic data (i.e. gender, education, age, earnings). Information collected as part of surveys is used both to examine the preferences of Users and adapt the Store's offer to their needs, as well as to create statistics and a collective profile of Users provided to entities cooperating with the Store.
The user has the right to demand that the processing and use of personal data be discontinued, which results in the removal of his data from the data set. Despite the deletion of this data, the Store Owner reserves the right to continue publishing comments, opinions, statements and other similar content of such a User, within the scope of the consent given by the User, with the reservation that such data will be published with the indication "account deleted". Resignation from receiving information as part of the newsletter is possible by clicking on the link available in the sent message (newsletter).
In each case, the disclosure of personal data is voluntary. The user has the right to inspect their data, to modify them and to request the cessation of their processing and use (to delete them). In addition, the User has the right to request information about the purpose, scope and method of processing his personal data. Any statements in this regard can be submitted via the contact form on the Store's website.
Personal data (i.e. e-mail address) may be made available to entities cooperating with the Owner, but they will not be used by these entities for marketing purposes.
In order to improve the operation of the Store, text files, so-called cookies, may be saved on the User's computer hard drive. cookies. Through them, the Store's servers collect information about the IP address of the User's computer and what browser and system the User uses. This information is used only for statistical purposes.
When using the Store's services, non-personal information about Users is automatically collected for administrative purposes. On their basis, aggregate statistics regarding Users' website traffic and their behavior are created. The above activities are aimed primarily at making the Store more useful and functional.

Chapter VI - Copyright

Users undertake to use the Store's services in accordance with the Act of February 4, 1994 on Copyright and Related Rights (Journal of Laws of 2006, No. 90, item 631) and the Act of June 30, 2000. Property Law industry (i.e. Journal of Laws of 2003, No. 119, item 1117).
The entire content of the Store's websites is protected by copyright and industrial property law for the benefit of the Store Owner and, to the appropriate extent, for the Partners.
The User may not copy the data placed on the Store's websites, unless as part of permitted personal use or after obtaining the prior written consent of the authorized entity. Commercial use of information placed on the Store's websites, including, in particular, product photos or their descriptions, is unlawful.

Chapter VII - Final Provisions

The Owner has the right to change the Regulations and undertakes to inform the Users on the website www.patkar.com.pl about the change of the Regulations. These changes come into force after 14 days from the date of their publication on the website www.patkar.com.pl and during this period they will be clearly marked so that the User can notice them without a thorough analysis of the entire Regulations. Information about changes will also be visible in the time specified in the preceding sentence each time you visit the website www.patkar.com.pl, and customers whose e-mail addresses are available to the Store will be notified of the changes via e-mail.
In all matters not covered by these Regulations, the provisions of generally applicable Polish law shall apply, in particular the provisions of the Act of April 23, 1964 - Civil Code, the Act of August 29, 1997 on the protection of personal data, and the Act of 18 July 2002 on the provision of electronic services.
Any disputes between the parties settled by the competent common court.
The Regulations come into force on February 1, 2019.